Shipping Policy

Last updated: 2026-10-09

1. Processing time

Orders are processed within 1–3 business days (Monday–Friday). Orders placed on weekends or public holidays are processed on the next business day.

2. Dispatch & tracking

All orders are dispatched from our fulfilment warehouse with tracking where available. You will receive a tracking link by email once your order ships.

3. Delivery estimates

United States / Canada: typically 7–12 business days after dispatch.
United Kingdom / EU: typically 7–14 business days after dispatch.
Australia / New Zealand: typically 8–15 business days after dispatch.
Rest of world: typically 10–20 business days after dispatch.

These are estimates, not guarantees. Remote areas and customs checks may add time.

4. Shipping rates

Shipping is calculated at checkout based on destination and order weight. Any free-shipping promotion will be shown at checkout.

5. Customs, duties and taxes

International orders may be subject to import duties or taxes levied by your local authority. These are the buyer’s responsibility. We declare parcels accurately and cannot mark orders as gifts or undervalue them.

6. Lost, delayed or damaged parcels

If tracking has not updated for 10 business days, contact us and we will open a carrier investigation. If a parcel is confirmed lost, we will reship or refund it. If it arrives damaged, contact us within 7 days of delivery with photos. If a delivery fails and the parcel is returned, we will contact you to arrange redelivery (additional postage may apply).