Refund & Returns Policy

Last updated: 2026-10-09

1. 30-day returns

You may request a return within 30 days of delivery. Items must be unworn, undamaged and returned in their original packaging. We may ask for photos of the item to confirm its condition.

2. How to start a return

Email nwastore@outlook.com with your order number and reason. We will reply within 2 business days with return instructions. Please do not send items before contacting us.

3. Return address

Our return mailing address is provided on request when your return is accepted, so that your parcel is routed to the correct facility.

4. Refunds

Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days of approval.

5. Exclusions (non-returnable)

Personalised or engraved items.
Pierced earrings, for hygiene reasons (where required by law).
Items marked final sale.
Items returned worn, damaged or without original packaging.

6. Return shipping

Original shipping charges are non-refundable. Return shipping is paid by the customer unless the item is faulty or incorrect, in which case we cover it.

7. Faulty or incorrect items

If your item is damaged in transit or incorrect, contact us within 7 days of delivery with photos; we will replace it or refund you in full, including shipping.

8. Late or missing refunds

Allow up to 10 business days for the refund to appear. If it has not, check with your bank or card issuer, then email us.